Clear communication is essential in good business relationships, whether the relationship is employer/employee, contractor/company, or interdepartmental. Anything less than clear communication (sometimes even the best of communication) will set up different expectations among the “players”. Differing expectations lead to confusion, disagreements, and eventually a phenomenon known as “rupture,” where two (or more) people have one conversation with two (or more) entirely different subtexts, and they come away convinced of two (or more) entirely different decisions.
I have a long-term contracting relationship that has communication problems. I, of course, am sure the problems are at the other end of the communication link — and I’m sure they feel similarly 
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